Operate a switchboard, providing telephone support to callers by addressing their issue or query and routing their call to the appropriate department or individualĬorrectly diagnose callers’ issues by asking relevant probing questions and utilizing effective listening skillsĪssist in identifying opportunities for improvement with technology systems and procedures, and initiate appropriate action to implement process changes To work to agreed company standards and procedure's To work effectively as part of the Customer Service Team To use initiative in all aspects of the job Good all round experience of general office practice and equipmentĬomputer literate, Word, Excel - Spread Sheets and formula's Pro-active promote all sales campaigns laid down by Sales ManagementĪll other duties laid down by the Customer Service Manager Visit key customers with account managers and every convenient opportunity Participate in training and development laid down by Customer Service Manager Take responsibility for setting up and maintaining relevant files for all sales related matters Sourcing and collating new business information and liaise with Regional Account Manager Making out going calls to maintain and increment sales Liaise with and support Regional Account Managers, gain full understanding of their area's ![]() Take responsibility to ensure all customer queries are handled efficiently and in an acceptable timeframe Inclusiveness – Proactively builds relationships with the customer and internal stakeholders, demonstrates high level of enthusiasm and commitment to driving 100% customer satisfactionĬommunicating prices and availability within the guide-lines laid down by Customer Service Manager ![]() Problem solving/decision making skills – ability to decide on best course of action required to solve the problemĭemonstrable track record of Commercial Excellence and External Focus with significant success in customer facing rolesĮxceptional clear thinking and excellent organizational skills with the ability to structure own workload effectively and manage multiple priorities Understand product and service offering available to Customers Effective Listening skills – ability to listen carefully and ask appropriate questions to clarify customer needs and offer appropriate solutions – taking every opportunity to gain more salesĪbility to multi-task and handle numerous calls, e mails, faxes, postal mails - both inbound and outboundĪbility to structure and prioritize own work and communicate challenges clearly within team environmentĪbility to use various systems (Phx, Willow, ITOOLS, Outlook, Commander, Siebel)Ībility to influence and sell over the phone – commercial mindsetĪbility to communicate clearly and effectively both with customers and with other functions
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